Responsible Gaming

Leon Casino supports a safe, balanced and informed approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or cope with stress. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling outcomes are determined by chance, and no result can be guaranteed. Previous results do not predict future results, and a loss does not make a win more likely. There is no reliable strategy that can remove the risk of losing money. Treat every wager as an entertainment expense and decide your budget before you start playing.

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Only gamble with money that is left after essential costs such as rent or mortgage payments, bills, food, transport, education and other commitments have been covered. Do not use borrowed money, credit intended for essential expenses or money set aside for another person. Never gamble with money needed for daily living or financial obligations.

Set a spending limit before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep a record of deposits, wagers and losses so you understand your gambling spend.
Do not chase losses by increasing your bets or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other drugs.
Do not gamble to celebrate, escape problems or change your mood.
Keep gambling separate from important financial decisions and household expenses.
Remember that taking a break or stopping is always an acceptable choice.

Players must be at least 18 years old to gamble in Australia. Do not allow anyone under the age of 18 to access your account or use your payment methods. Keep your login details private, use appropriate device security and log out when you have finished playing, particularly on a shared device.

Set limits and take control

Planning your gambling in advance can help you stay within boundaries. Consider the amount of money and time you are prepared to spend over a session, day, week or month. A limit is most useful when it is set before gambling begins and treated as a firm boundary rather than a target to reach.

Account tools and breaks

Depending on the account features available, you may be able to use deposit limits, wagering limits, loss limits, session reminders, reality checks, cooling-off periods or temporary account restrictions. These tools are designed to help you monitor activity and pause before spending more time or money. Review the settings available in your account and choose limits that reflect your personal budget.

If you have reached a limit, do not try to work around it by opening another account, using another person’s account or changing your payment method. Keep one account for your own use and tell us if you believe you have created duplicate accounts or need help restricting access. Account restrictions may affect your ability to play, deposit or access services, so consider your choice carefully before confirming a request.

Taking a break

A break can be useful if gambling is taking more time or attention than you intended. During a break, remove gambling applications or shortcuts, avoid gambling-related content and ask someone you trust to support your decision. A longer break or permanent self-exclusion may be more appropriate if you are finding it difficult to stop.

Self-exclusion is a voluntary decision to prevent or restrict your access to gambling services for a chosen period or, where available, on a permanent basis. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. You can also consider self-exclusion options that may be available through relevant Australian services or jurisdictions.

Recognise signs of risky gambling

Gambling can become harmful gradually. A person may not notice the change at first, and the issue can affect finances, relationships, work, study, sleep and mental health. Risk does not depend only on the amount of money spent. Gambling may be a concern when it is difficult to control, causes distress or interferes with other parts of life.

Spending more money or time gambling than you planned.
Thinking about gambling frequently or feeling restless when you cannot gamble.
Increasing the amount of a wager to experience the same excitement.
Trying to win back money that has already been lost.
Borrowing money, selling possessions or missing bills because of gambling.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Arguing with people close to you about gambling or withdrawing from usual activities.
Feeling anxious, guilty, hopeless, irritable or low after gambling.
Neglecting work, study, health, sleep or personal responsibilities.
Trying to stop or cut down but repeatedly finding that you cannot.

If any of these signs feel familiar, stop and review your gambling before continuing. Do not try to recover losses by gambling more. Write down what has happened, consider putting an immediate restriction on your account and speak with someone you trust. Asking for help early can make it easier to regain control.

Helping someone else

If you are concerned about a partner, family member or friend, choose a calm time to talk. Explain what you have noticed without blame, listen to their concerns and encourage them to seek professional support. Do not lend money to cover gambling losses or take responsibility for debts you did not create. Protect shared finances where appropriate and seek independent advice if you are affected.

Support is available

You do not need to manage gambling concerns alone. Support is available from gambling counsellors, mental health professionals, financial counsellors, community services and Australian state or territory support providers. Gambling Help Online is an Australian source of information, counselling and support for people affected by gambling, including family members and friends. You can also speak with your doctor or another qualified health professional.

If money problems are involved, consider contacting a free or independent financial counselling service before taking out a loan, using credit or making a payment plan. A financial counsellor can help you understand your options and organise practical next steps. Avoid services that promise to recover gambling losses or guarantee a fast financial solution.

If gambling is affecting your mental health, relationships or personal safety, seek help as soon as possible. If you or someone else is in immediate danger, contact emergency services in Australia. For urgent emotional support, use an appropriate crisis or mental health service available in your state or territory.

How Leon Casino can help

Our support team can provide general information about responsible gaming options, account restrictions and the process for requesting a break or self-exclusion. We cannot guarantee winnings, recover losses or provide financial, legal or medical advice. If you tell us that gambling may be causing harm, we may provide information about available safer-gambling options and support resources.

Responsible gambling is a shared responsibility. Leon Casino encourages every player to stay informed, monitor their activity and use available controls before gambling becomes difficult to manage. If gambling is no longer enjoyable or is affecting your life, stopping and seeking support is the safest decision.