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Privacy Policy
This Privacy Policy explains how Leon Casino may handle personal information when players visit the website, create or use an account, contact support, or otherwise use our services. It also explains cookies, data sharing, retention and the options available to players who want to manage their information.
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Information we may collect
When you use a casino website, information may be collected directly from you, automatically from your device, or from other sources where this is necessary to provide the service. The information handled will depend on how you use Leon Casino, the features you access and the checks that may be required before or during account use.
Table of contents
Account and contact details
This may include your name, date of birth, residential details, contact details, login information and other information provided when you register, update an account or contact support. We may also keep records of your preferences, requests, communications and activity connected with the account. Accurate information helps us operate the account, communicate with you and respond to questions or service issues.
Identity and verification information
For age, identity, account security and compliance checks, we may handle information from verification documents or other evidence requested during the account process. This can include document details, images, information used to confirm identity and records of checks completed. Verification information should be provided only through the relevant secure process and should be kept up to date when requested.
Payment and transaction records
We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related account activity. Payment processing may also involve third-party payment providers. We may receive information needed to confirm a payment or investigate a transaction, while payment providers may handle card or account details under their own privacy terms.
Device, usage and cookie data
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, access times and information about how the website is used. Cookies and similar technologies may help remember settings, keep sessions secure, understand website performance and support relevant communications.
How we use information
Personal information may be used for purposes connected with operating and improving the casino website and providing account services. We aim to use information for a clear business or service purpose and to handle it in a way that is reasonably connected with the reason it was collected.
- To create, maintain and administer your player account.
- To confirm your identity, age and eligibility to use relevant services.
- To complete verification, security, anti-fraud and anti-abuse checks.
- To process deposits, withdrawals, payments and other account transactions.
- To provide customer support, investigate questions and resolve complaints or technical issues.
- To communicate about your account, requests, service notices, security matters and changes affecting the website.
- To monitor website performance, troubleshoot faults and improve features, navigation and user experience.
- To understand activity, identify unusual behaviour and help protect players, the website and payment processes.
- To meet legal, regulatory, record-keeping and other compliance obligations that apply to gambling services.
- To send marketing or promotional communications where this is permitted and where any required permission has been obtained.
Information may be combined from different parts of the service when this is needed to keep account records accurate, protect account security or complete a transaction. We may also use de-identified or aggregated information for reporting, analysis and service improvement. Information used in this form is designed not to identify an individual directly.
Marketing choices
Marketing messages may include information about services, features or offers that may be relevant to players. You can withdraw consent to marketing at any time by contacting support@leoncasino-au.fun. You may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent will not necessarily stop service, security or account-related communications that are needed to manage your account.
Sharing, security and storage
Personal information may be shared with service providers and other parties where this is reasonably necessary for the purposes described in this policy. This may include providers that support hosting, website technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and professional services. These parties should receive information relevant to the service they provide and may be required to handle it securely and only for authorised purposes.
Information may also be disclosed where this is necessary to protect the website or its users, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet a legal or compliance obligation. If the business structure or services change, information may be transferred as part of a transaction or reorganisation, subject to appropriate handling requirements.
Security measures
Reasonable technical, administrative and operational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission practices and restrictions on who can view information. No website, online service or method of transmission can be guaranteed to be completely secure, so players should protect their passwords and avoid sharing account access details.
Storage and retention
Information may be stored using systems operated by the website or by service providers supporting the service. Depending on those arrangements, information may be handled in Australia or in another country. Appropriate safeguards and access controls should apply to information handled on behalf of the service.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limits.
Your privacy choices and data rights
Players may ask for information about how their personal information is handled and may request action in relation to their data. Requests are considered in line with applicable privacy requirements, the nature of the request, account security and any obligations to keep particular records.
- Access: ask for access to personal information held about you and, where appropriate, information about how it is being used.
- Correction: ask for inaccurate, incomplete or out-of-date account information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
- Marketing consent: withdraw consent to receive marketing communications at any time.
- Questions or complaints: ask about a privacy concern, the handling of a request or the use of personal information.
To exercise these rights, contact support@leoncasino-au.fun and explain what you are requesting. Please provide enough information for the relevant account or records to be located, but do not send unnecessary sensitive documents in an ordinary message. For account security, we may need to verify your identity before completing a request. This helps prevent information being disclosed to someone who is not authorised to receive it.
There may be circumstances where a request cannot be completed in full. For example, information may need to be retained for legal, security, fraud prevention, payment or dispute-resolution purposes, or removing it may affect another person’s rights or an ongoing investigation. If a request is limited or declined, the reason may be explained where appropriate.
Players should contact support@leoncasino-au.fun promptly if they believe account information is incorrect, an account may have been accessed without permission, or a privacy incident may have occurred. We may take steps to secure the account, review the issue and provide further information where appropriate.
Cookies and policy updates
How cookies work
Cookies are small files or similar technologies stored on a device when a website is used. Some cookies are needed for core functions such as account sessions, security, navigation and remembering selected settings. Other cookies may help measure visits, understand how features perform, recognise returning users or support communications and service improvement.
You can manage, block or delete cookies through your browser settings. Browser controls may allow you to reject certain cookies, remove existing cookies or receive a notice before a cookie is stored. If you disable cookies, some website functions may not work as intended, and you may need to enter settings again during future visits.
Changes to this policy
This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The current version published on the website will apply from the time it is made available, unless a different effective date is stated. Players should review this page from time to time, particularly before providing new information or using an updated feature.
If you have a question about this Privacy Policy or want to exercise a data right, contact support@leoncasino-au.fun. We aim to handle privacy requests carefully, fairly and within the timeframes that apply to the request.
